Terms and Conditions

Last Updated: [19-03-2024]


The terms and conditions set out in this Terms of Use, including Customer Obligations, Cancellation Policy, Return & Refund Policy, Payment Policy and Privacy Policy (collectively, the "Terms") govern the access to and use of this website www.woodware.com ("Site") and any associated software or mobile applications (collectively, the "Platform") and services provided by WOODWARE SOLUTIONS ("Woodware", "we", "us", "our") via the Platform (collectively "Services"). The Terms govern all users of the Platform and/or Services (collectively "Users", "you", "your") and constitute a legally binding contract between each User and Woodware. Please read these Terms carefully before registering or accessing any materials, information, purchasing products or availing services on the Platform. If you do not agree to any part of the Terms or Privacy Policy, do not proceed to use this Platform and Services. You signify acceptance of the Terms by clicking "I Accept" or using the Platform. By registering, you confirm that you are legally competent to enter into contracts. Certain areas or features of the Platform and/or Services may be subject to additional terms which you must accept. Woodware reserves the right to modify any part of the Terms at any time. You should periodically check for any revisions as your continued use constitutes acceptance of the latest Terms.

Definitions and Interpretation

Definitions and interpretation are as stated in the Terms. References to Clauses are to the clauses herein. Headings are for convenience only. Unless the context requires otherwise, the singular includes the plural and vice versa. "Person" means any individual, corporation, partnership or other entity.

Eligibility and Account Registration

Eligibility and Account Registration You must be at least 18 years old to access and use the Services or register an account. By accessing or using the Platform and/or Services, you represent that you are 18 or older and have the legal capacity to enter into a contract.

To use the Services or purchase products, you must register and create an Account by providing accurate details which you must keep updated. You are responsible for maintaining Account confidentiality and all activities therein. Woodware may refuse any Account registration.

You authorize Woodware to collect, store and use your personal data in accordance with our Privacy Policy. You permit Woodware to contact you regarding the Services. You are responsible for any individuals you authorize to access your Account ("Authorized Users"). You remain fully liable for all acts and omissions of Authorized Users. You are solely responsible for maintaining Account confidentiality and any activities that occur. Woodware may establish limits on Platform usage and data storage, terminate inactive Accounts, and change these practices at any time. You may not assign your Account without prior written authorization. By registering, you agree to receive Woodware communications which you can opt-out of anytime.

Our Service

We provide a one-stop platform for interior design services, turnkey execution of finalized designs, and purchase of products/services from Third Party Service Providers. You shall pay Woodware immediately upon any payments becoming due per the Payment Terms. Woodware shall provide warranty on civil/woodwork items. For Third Party products/services, Woodware does not control prices or provide warranties. Third Party Service Providers are responsible for their products/services offered to Users, not Woodware. Woodware is not required to mediate disputes between Users and Third Party Service Providers. Woodware reserves the right to revise product/service offerings at its discretion. The Terms shall be subject to payment, cancellation, refund/returns and warranty policies.

User Obligations and Restrictions

You are responsible for required equipment/internet to access the Platform. You are granted a non-exclusive, limited right to access and use the Platform/Services for legitimate purposes per applicable laws/guidelines.

In using the Platform/Services, you agree to not engage in activities adversely affecting Woodware or other Users. You agree to not host, display, upload, publish or share any unlawful, offensive, deceptive, infringing or harmful content. You shall not reverse engineer, modify, copy, distribute or create derivative works from Platform content. For any User Content you provide, you grant Woodware perpetual rights to use excluding personal information, though Woodware has no obligation to store or publish User Content for which you remain responsible. You shall not directly solicit Third Party Service Providers for services outside the Woodware Platform, which is restricted to protect privacy. You are solely responsible for any harm from violation. Woodware does not guarantee User identities or the authenticity of any information on the Platform which is accessed at your own risk.

Updates, Modifications and Availability

Woodware may modify or upgrade the Platform and/or Services features and functionality from time to time, which may result in interruption, failure, delay or discontinuation. You acknowledge that Woodware assumes no liability for any such disruptions associated with the Platform and/or Services. Woodware reserves the right to modify or discontinue, temporarily or permanently, the Platform and/or Services (or any part thereof) at any time. You agree that Woodware shall not be liable for any such modifications, suspensions or discontinuances.

Intellectual Property Rights

The Platform, text, graphics, interfaces, sounds, artwork, designs, code, and the selection/arrangement of content on the Platform is owned by Woodware and protected by copyright, patent, trademark laws and other intellectual property rights. Except as authorized by Woodware, you agree not to modify, copy, frame, rent, lease, loan, sell, distribute or create derivative works based on the Platform, Content or Woodware Technology. The "WOODWARE" name/logos are trademarks you cannot display without prior written authorization. You shall not data mine, scrape or attempt to discover any source code. You acquire no intellectual property rights except the limited right to use the Platform/Services per the Terms. All goodwill from Platform/Services usage inures to Woodware's benefit. To the extent you provide Feedback to Woodware, you assign all intellectual property rights in that Feedback to Woodware.

Third Party Resources

The Platform may contain links to third party websites/content ("Third Party Resources") not owned/controlled by Woodware. Woodware does not endorse and is not responsible for Third Party Resources which are accessed at your own risk. You agree to follow all policies of any Third Party Resources along with your obligations under the Terms. Woodware has no control over and assumes no liability for Third Party Resource content, accuracy, policies or practices.

Privacy Policy

Protection of your privacy is an important principle. Our current Privacy Policy at https://www.woodware.in/privacy governs how we store and process your information, including any sensitive financial information, in accordance with applicable laws.

Disclaimer of Liabilities

The Platform, products and Services are provided by Woodware on an "as is" and "as available" basis without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, or non-infringement, unless specifically stated otherwise.

Your interactions/transactions with any organizations/individuals on or through the Platform, including Third Party Service Providers, are solely between you and such third parties. You release Woodware from claims and damages arising from any such third party disputes. Woodware makes no representation that the Platform/Services will meet your requirements, be uninterrupted, timely, secure or error-free, or that results will be effective, accurate or reliable. Woodware will not be liable for unauthorized use of your Account, any data deletion/storage failure, or advertising material from third parties. You access Platform material/data entirely at your own risk and sole responsibility for any damage or data loss.

Indemnification and Limitation of Liability

You agree to indemnify, defend and hold harmless Woodware and Third Party Service Providers from any third party claims arising from your use of the Platform/Services, misrepresentations, violation of the Terms or intellectual property rights. In no event shall Woodware be liable for any direct, indirect, special, incidental, consequential or punitive damages arising from your use or inability to use the Platform, Services or products, even if advised of the possibility of such damages. This includes injury, loss of data/income/profit/opportunity, property damage or other intangible loss. However, nothing limits liabilities that cannot be excluded by law or your statutory rights. Woodware is not responsible for incomplete/misdirected entries. To the fullest extent permitted by law, Woodware excludes liability for any loss arising from Platform/Service use including from technical issues, account actions, or any actual/anticipated income, revenue, goodwill, anticipated savings, data, increased costs/expenses or indirect/consequential damages, whether foreseeable or not. Reasonable efforts are made to ensure Platform/Service content is accurate, but no representations/warranties are made

Term, Violation, Suspension and Termination

The agreement takes effect when you commence using the Platform/Services or register an Account, and remains until terminated by you or Woodware. Woodware may suspend/terminate your Account without liability if you violate the Terms or act unethically, and may refer suspected illegal activities to authorities. Upon termination, Woodware reserves data removal rights but may preserve transaction details for compliance. You agree that Term violations may cause irreparable harm allowing Woodware to obtain injunctive/equitable relief and recover reasonable attorneys' fees/costs. Upon termination, your Platform/Services access rights terminate though you remain liable for committed transactions per applicable terms.

Relationship between Parties

Nothing in the Terms constitutes a partnership between Woodware and you. Neither party is a legal representative, partner or agent of the other and cannot create obligations on behalf of the other.

Anti-Bribery Policy

You shall not commit bribery or corruption including improper payments for obtaining/retaining business which violates anti-bribery/anti-corruption laws, resulting in Account termination.

Anti-Discrimination Policy

Woodware provides a harassment-free environment. Harassment based on protected characteristics by Users, Service Providers or employees will not be tolerated, resulting in Account termination.

Sexual Harassment

Sexual harassment as unwelcome sexual behavior will not be tolerated from Users, Service Providers or employees, resulting in Account termination.

Report Abuse

Report any abuse, Terms violation or objectionable content to legal@woodware.com.

Report IP Infringement

To report intellectual property infringement on the Platform, provide required details like your contact information, the infringed IP, the infringing item/location, statements of good faith belief, and your signature to legal@woodware.com. False claims may result in termination of your access.


Woodware notices will be served by email to your registered address or Platform notification. Notices to Woodware per the Terms should be sent to info@woodware.in with subject "Attention: TERMS OF USE".

Other Provisions

The Terms constitute the entire agreement superseding all previous terms. You cannot assign your rights/obligations without Woodware's consent, but Woodware's rights are freely transferable. Your Platform use is your electronic signature making the Terms binding. Unenforceable provisions are enforced to the extent permissible. No Woodware failure to enforce constitutes a future waiver. Neither party is liable for Force Majeure event delays.

Governing Law and Dispute Resolution

The Terms are governed by Indian laws. You agree to submit to the exclusive jurisdiction of Maharashtra civil courts to resolve any claims.